SwimLocker.com Returns and Exchanges

We are confident in our products and service…but understand that sometimes, things don’t work out. If your order didn’t work out, please contact us immediately so we can help make it right. Your order number will speed the process.

  Unused merchandise in
like-new condition		 Used/opened
merchandise		 Competition suits in like-new condition Defective items
Status These items have undamaged packing materials and attached, undamaged tags; swimwear's protective shields remain in place. These items have damaged packing materials or
detached/damaged tags; swimwear's protective shields remain in place.		 These items have attached, undamaged tags, and the protective shields remain in place on the suit. All SwimLocker.com products are guaranteed against defects. Check your items upon receipt—you have 20 days to notify us of problems. We will happily exchange any item that was shipped to you in a defective state—just send us the defective product via UPS or US Mail (insured). Include your order number or a copy of the invoice. Several of our products also carry manufacturer's warranties.
Return
Process		 Send the product back via UPS or US Mail (insured) within 20 days. Include your order number or a copy of the invoice. We’ll refund the purchase price to your credit card. Send the product back via UPS or US Mail (insured) within 20 days. Include your order number or a copy of the invoice. We’ll refund the purchase price to your credit card, less a 15% restocking fee.
Exchange
Process		 Send the product back via UPS or US Mail (insured) within 20 days. Include your order number or a copy of the invoice. We’ll adjust your credit card charge to reflect the current transaction, plus $7.95 for shipping your new item to you. Send the product back via UPS or US Mail (insured) within 20 days. Include your order number or a copy of the invoice. We’ll deduct a 15% restocking fee for the
returned item, adjust your credit card charge to reflect the current transaction, and add $7.95 for shipping your new item to you.
Clearance and sales items must be exchanged or returned for store credit.

Comments? Questions? support@swimlocker.com or call (512)-535-2917

Sending something back? Please tell us about it!
___ Wrong product shipped
___ Item is defective (how?)
___ Item is not what I expected
___ Other (please explain)

What should we do?
___ Exchange (please specify)
___ Refund

Send returns or exchanges to:
SwimLocker Returns
Your Order Number 
7401 Nez Perce Trace
Manor, TX 78653

If your initial purchase was made with a credit or debit card, your credit will be issued to the same card account. We make every effort to process transactions quickly, but due to our own billing cycles and the credit company's billing cycles, please allow 30 to 60 days for the credit to appear on your monthly statement.