Return to Help Index| Pricing and Billing | |
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| My card was declined. | |
| If your credit card is declined for any reason, your order will automatically be cancelled. Please note that each time you enter your credit card information, it will be listed as a pending transaction on your bank account. It will not, however, become a settled transaction that ends up on your bank statement. So, if for example, you re-try to place your order with a credit card that is declined, it will show as pending each time you try, but NO declined transactions will become settled transactions on your statement. We do not charge your card until we ship your order and so, if your card was declined, your order was not processed, and your card will not be charged. |
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| Do I have to pay sales tax? | |
| Only customers in the state of Texas must pay sales tax. | |
| I have a question on my charges. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take up to two billing cycles (3-30 days) from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged within 24 hours prior to shipment of your item(s). You may see authorization activity (a pending transaction) on your card when you place the order, but this activity does not apply the charge to your credit card. We do not charge your card (the amount that will be a settled transaction on your bank statement) until we ship your order. |
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